Frequently Asked Questions

LobHub is designed for GDPR-compliant use: hosting in Frankfurt, channel-specific consent with an audit trail, a DPA on request, documented sub-processors, and deletion and withdrawal workflows with proof. The bundled consent texts are adaptable templates; § 22 KUG and § 31 UrhG are taken into account but should be reviewed for your specific use case.

All production data is hosted by Google Cloud in region europe-west3 (Frankfurt). The data centers are certified to ISO 27001 and SOC 2 Type II and attested to BSI C5. Approved testimonials are additionally delivered through a CDN with worldwide edge locations for fast load times.

Either directly via the personal management link from the thank-you page — or on request: record the withdrawal in the inbox (Record revocation). In both cases the testimonial disappears immediately from the database and widgets; on websites usually within about a minute (CDN cache). Details: Consent & Withdrawal.

Yes: testimonials including their allowed channels as CSV in the Inbox (the same export is available in the settings), plus DPA, ROPA, and TOM documents in Settings → GDPR.

Try it free for 30 days — no credit card. After that, Plus keeps LobHub running: 9.99 €/month or 99 €/year. There is no permanently free plan. All limits at a glance: Plans & Billing.

Trial: 5 collection forms, 1,000 approved testimonials, 3 active widgets. Plus: 20 forms, 10,000 testimonials, 10 widgets — and the “powered by LobHub” badge can be hidden.

You keep access until the end of the paid billing period; afterwards the workspace is locked. Your data is kept — a new Plus subscription unlocks everything again. Only the account deletion removes data permanently (30-day period, irreversible afterwards; backup copies expire automatically).

Yes — anywhere HTML is allowed. You copy two lines (a script tag plus the <lobhub-widget> element) into your page. The widget loads asynchronously and does not block your site. Step-by-step guide: Widgets → CMS.

The three most common causes:

• There are no approved testimonials yet — check the Inbox.
• The source or minimum rating in the widget editor filters everything out — relax the filters.
• The testimonials have no website consent — only consented channels are displayed.

The app interface is available in German and English. In addition, you set per collection form which language your customers see — see Forms → Branding. The choice of tone (formal/casual) is in preparation.

No. The script loads asynchronously (async), does not block page rendering, and is delivered through a CDN.

LobHub reviews every newly registered company before it is unlocked — this protects the platform and your customers from abuse. It is usually quick; you can check the current state via Refresh status.

Check your spam folder and use Resend Email on the confirmation page. If nothing arrives, write to lobhub@ainstainer.de.